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Edf energy contact number france.
Individual or professional customers companies local authorities energy producers service providers and subcontractors network users and so on.
Edf used to operate 13 boutiques throughout france.
Edf has also created an app called edf moi that you can download for free on your smartphone.
Note that edf online customer support is now available in english though the information is limited.
How to contact edf france from abroad.
Reference id optional if you have an unresolved complaint please enter your reference number here.
We also have a dedicated advice page for those struggling to pay.
If you are ringing the edf customer service from abroad there is a dedicated phone number you will need to call.
Your account number can be found on your gas or electricity bill.
This number will be free of charge if you call from a landline in france but may be subject to operator charges if dialled from a mobile phone or from abroad.
The best time to ring the edf helpline.
Edf agencies throughout france.
To avoid being put on hold for long periods of time.
But as of 2020 though all edf agencies have now been closed.
339 69 36 63 83 available monday to saturday from 8 00am to 9 00pm gmt 1 note that this call may be subject to additional international charges.
The english speaking customer service number for edf is 09 69 36 63 83 when calling from within france and 339 69 36 63 83 when calling from abroad.
0333 009 7010 debt.
0800 269 450 energy efficiency enquiries mon fri 8am to 8pm and saturday 8 30am to 2pm.
Renewing your energy tariff with us mon fri 8am to 8pm and saturday 8am to 2pm.
The mediator has jurisdiction over all disputes between edf and its stakeholders.